Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how AlfursanPro (“AlfursanPro”, “we”, “us”, “our”) collects, uses, shares and protects personal information when you visit alfursanpro.com, order our services, contact us, or message us on WhatsApp.

AlfursanPro is responsible for the personal information described in this policy.

AlfursanPro
Middle East
Email: support@alfursanpro.com
Phone / WhatsApp: +60 11 1292 5668

1. Information we collect

Information you give us

Account registration: your name, email address, mobile number and password (stored in encrypted form).
Contact form and support tickets: your name, email address, mobile number, message title and message, and, for support tickets, your website address and the type of support you need.
Orders and payments: your name, email address, phone number, billing details and the services you order. Payments are handled by third-party payment providers. We do not store your full card number.
Project information: content, files, logos, account access details and other materials you send us so we can deliver the service you ordered.

Information from WhatsApp support

When you message us on WhatsApp, we receive:

your WhatsApp phone number and the profile name you use on WhatsApp;
the messages, images, voice notes and files you send us;
any details you share to help us resolve your request, such as an order number or email address.

Some replies may be generated automatically by our support assistant, including with the help of AI. A member of our team can take over the conversation at any time, and you can ask to speak with a person.

Information collected automatically

When you use our website we and our service providers collect:

device and browser information, IP address, pages visited, referring page and time spent on the site;
information from cookies and similar technologies (see section 5).

2. How we use your information

We use personal information to:

provide, deliver and support the services you order;
create and manage your account;
answer your questions and support requests, on our website, by email or on WhatsApp;
look up the status of your orders when you ask us to;
process payments, prevent fraud and keep our website secure;
send you service messages about your orders, account or support requests;
understand how our website is used and improve it;
measure and improve our advertising;
comply with legal obligations and enforce our terms.

We do not sell your personal information.

3. Who we share information with

We share personal information only as needed to run our business:

Meta Platforms (WhatsApp): WhatsApp messages you exchange with us are delivered through Meta’s WhatsApp Business Platform.
Hosting and cloud providers, including Google Cloud / Firebase, which store our support conversations and order records.
AI service providers, such as OpenAI, which help us draft and translate support replies. We send them only what is needed to answer your request.
Payment providers, which process payments for your orders.
Analytics and advertising providers, such as Google (Google Analytics, Google Tag Manager) and Meta (Meta Pixel), which help us measure website use and advertising performance.
Professional advisers and authorities, when the law requires it or to protect our rights, our customers or the public.
A buyer or successor, if our business is sold, merged or reorganized.

Our providers may only use your information to provide services to us.

4. International transfers

We and our service providers may process information in countries other than your own, including the United States. When your information is transferred outside your country, we take reasonable steps to protect it in line with this policy.

5. Cookies and tracking

Our website uses cookies and similar technologies to keep you signed in, remember your cart and language, understand how the site is used, and measure our advertising. These include:

Essential cookies, needed for sign-in, cart and checkout;
Analytics cookies, such as Google Analytics and WordPress.com / Jetpack statistics;
Advertising cookies, such as the Meta Pixel.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website from working.

6. How long we keep information

Account information: for as long as your account is open, and deleted within 90 days after you ask us to close it.
Orders and invoices: for as long as needed for accounting, tax and legal purposes.
Support conversations, including WhatsApp messages: up to 24 months after your last message, then deleted, unless we need them longer to resolve a dispute or meet a legal obligation.
Analytics data: according to the retention settings of the provider concerned.

7. Your rights

Depending on where you live, you may have the right to:

access the personal information we hold about you;
correct information that is inaccurate;
ask us to delete your information;
object to or restrict certain uses, including marketing;
withdraw your consent at any time;
receive a copy of your information in a portable format.

To make a request, contact us using the details in section 11. We may need to confirm your identity first. We will respond within 30 days.

8. Deleting your data

You can ask us to delete your personal information, including your WhatsApp support conversations, at any time:

Email: support@alfursanpro.com, subject line “Data deletion request”; or
WhatsApp: send a message to +60 11 1292 5668 asking us to delete your data.

Please include the phone number or email address you used with us. We will delete your data within 30 days and confirm when it is done. We may keep information we are legally required to retain, such as invoices.

9. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls and secure cloud infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, contact us and we will delete it.

11. Contact us